Return products you are unsatisfied with.
If you are not satisfied with your purchase, you can return your unused items of purchase for a full refund. The restocking fee would be charged if you want to return the item due to an unwanted item.
| Time | 0-7 days | 7-15 days | 15-30 days | 30-60 days | over 60 days |
| Restocking Fee | free | 15% | 20% | 35% | not accepted |
Please contact us through sales@topwalkietalkie.com for return address before sending the unit back. We cannot accept returns that show up randomly at our warehouse without a return authorization from our customer service team.
Please be advised customers are responsible for all return shipping charges.
Return the wrong item.
If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary, replacement plus return shipping cost will be issued to you on receiving the returned product. Or if you take it , we will offer a 10% discount for buying it, and we will send the replacement product to you.
Return defective items.
If your product turns out to be a defective one with physical damage within 30 days from the receiving date. The customer can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE:
1. We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.
2. Regardless of the reason for the return (unsatisfied/Wrong /Defective items), we need customers’ assistance to offer the package content photo before returning to ensure that the original package is without wear and tear.
When will a replacement be sent?
Replacements are treated the same way as those of new orders — they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.
How long does it take for me to get a refund?
It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.